Frequently Asked Questions
Everything you need to know about our home appliance services
What are your delivery and installation options?
We offer standard curbside delivery as well as premium white-glove installation services for all major appliances. Our certified technicians will ensure your unit is properly connected and level before leaving.
Do your appliances come with a warranty?
Yes, all our products come with a minimum one-year manufacturer's warranty. We also offer extended protection plans for purchase that cover accidental damage and mechanical failures after the factory warranty expires.
What is your return policy for large appliances?
Unopened items can be returned within 30 days of delivery. For opened or used appliances, we offer a 15-day return window subject to a 15% restocking fee, provided the unit is in its original condition.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking link via email or SMS. On the day of delivery, our drivers will provide a 2-hour window and a call 30 minutes prior to arrival.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we offer flexible financing options through our partnership with Affirm, allowing you to pay over time.
Do you haul away old appliances?
Yes, we offer an 'Old Appliance Removal' service for a small fee. Please select this option at checkout to ensure our team has the necessary space in the delivery truck to recycle your old unit.